Cancellation and Refund Policy
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1. Free cancellation
A booking can be cancelled free of charge until the deadline shown in the cancellation terms at booking. The exact terms and refund amount are always shown before you confirm a cancellation.
2. Late cancellation
After that deadline, part of the amount is refunded according to the terms in force at the time of booking.
3. No-show
If the guest does not check in, the booking is closed as a no-show; a refund is made only if the terms provide for it.
4. How to cancel
In the app or your account: My bookings → booking → Cancel. You will see the exact refund amount before confirming.
5. Refund timing
Money is returned to the same card via FreedomPay. Timing depends on the bank — usually 1 to 10 business days. The status "Refund in progress" does not mean the money has already arrived.
6. Extensions and early departure
A paid extension is cancelled under the same rules. On early departure unused time is not refunded unless the terms say otherwise.
7. Disputes
Write to info@uhla.app or call [Support phone] — we review requests within [N] business days.