How it works
A comfortable stay in a few simple steps.
Pay
Review your booking and proceed to payment. Your booking updates after payment is confirmed.
View details →Get your PIN and walk in
When your stay begins, your door PIN code appears in the app and in your account. It works only during your booked time.
View details →Do I need an account?
Yes. Sign in with an email code or Google. Before your first booking you verify your identity once (passport and a short face check).
Which payment methods are available?
Available methods are shown at checkout. Contact the hotel for payment assistance.
How does the digital key work?
Each room has a smart lock. When your stay starts, a PIN code appears in the app and your account — it opens the door only during your booked time. You can always exit from inside.
Can I cancel my booking?
Use My bookings to cancel an eligible booking. Check your booking conditions for refund terms.
When can I check in and out?
Your check-in and check-out times are shown in the booking. If the room is free, you can extend your stay in the app — the price is shown before payment.
Where can I get help?
Send a request through the help center or call the hotel administrator.