Cancellation and Refund Policy

1. Free cancellation

A booking can be cancelled free of charge until the deadline shown in the cancellation terms at booking. The exact terms and refund amount are always shown before you confirm a cancellation.

2. Late cancellation

After that deadline, part of the amount is refunded according to the terms in force at the time of booking.

3. No-show

If the guest does not check in, the booking is closed as a no-show; a refund is made only if the terms provide for it.

4. How to cancel

In the app or your account: My bookings → booking → Cancel. You will see the exact refund amount before confirming.

5. Refund timing

Money is returned to the same card via FreedomPay. Timing depends on the bank — usually 1 to 10 business days. The status "Refund in progress" does not mean the money has already arrived.

6. Extensions and early departure

A paid extension is cancelled under the same rules. On early departure unused time is not refunded unless the terms say otherwise.

7. Disputes

Write to info@uhla.app or call [Support phone] — we review requests within [N] business days.